Solution Engineer (Third Shift)

At Appian, we're not just a company; we're a community of innovators. Our low-code platform is transforming how the world's largest organizations build and automate their business processes. We believe in creating a supportive, collaborative environment where every team member has the opportunity to make a real impact. This role is a fantastic opportunity to be at the forefront of our cloud operations, ensuring the reliability and stability of our platform for our global customers.

As a Cloud Engineer - Shift 1 on our team, you'll be on the front lines, acting as the first responder for our cloud platform. Your primary responsibility will be to triage and resolve alerts generated by our monitoring systems.This is a night shift role with working hours from 5pm EST to 2am, or 1am EST to 10am EST. This often involves following established runbooks and procedures, but you'll also need to use your technical skills and out-of-the-box thinking to tackle issues that aren't so straightforward.

In this role, you will:

Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues.

Provide direct technical support to customers as needed.

Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency.

Diagnose root causes and solve complex technical problems through hands-on troubleshooting.

Basic Qualifications

Bachelor's degree or equivalent work experience in a technical field.

A hands-on, technical background with strong troubleshooting skills.

Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).

Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).

Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes.

Comfortable with the Linux command line.

Strong communication skills and the ability to work effectively within a team and with customers.

The ability and willingness to work a night shift schedule.

Nice-to-Have Qualifications

Foundational knowledge of databases (e.g., SQL, NoSQL).

Experience with scripting languages (e.g., Python, Bash) to automate tasks.

Knowledge of container technologies like Docker and Kubernetes.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range

$50,000—$125,000 USD