Global Experience Specialist – Global Alliances & Channels
Global Experience Specialist – Global Alliances & Channels
Empower global partners and drive ecosystem self-sufficiency by orchestrating specialized onboarding and training programs for our premier AI-Powered Process Automation platform.
Location: Chennai, India | Work Model: Hybrid
About the Team
The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver Enterprise-Grade Orchestration at scale.
The Opportunity
At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Global Enablement Support Specialist, you will work closely with our Partner Experience Leader to help drive readiness across our global ecosystem. This role moves beyond standard coordination into a high-impact position where you will analyze performance metrics, manage programmatic workflows, and troubleshoot critical ecosystem resources to ensure our partners can seamlessly solve their customers' biggest challenges.
What You’ll Do
Partner with the Partner Experience Leader and Partner Sales Enablement team to guide, streamline, and support the global partner onboarding journey.
Monitor partner certifications and overall program compliance proactively, ensuring accurate records and baseline readiness.
Support the end-to-end rollout of global partner enablement initiatives, assisting theater Alliance leaders with critical logistics, scheduling, and learning material distribution.
Troubleshoot partner access challenges regarding portals, learning management systems (LMS), and cloud training environments across global time zones.
Analyze enablement metrics and performance indicators, generating structured reports to identify gaps in partner readiness and training.
Maintain a centralized repository of enablement content and assets, ensuring all materials remain current and easily discoverable by global partners.
Required Qualifications
Bachelor's degree in Business Administration, Human Resources, Education, Information Technology, or a related field.
1-3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B corporate support roles.
Proven ability navigating and updating learning management systems (LMS), partner portals, and enterprise CRM software like Salesforce.
Exceptional verbal and written English communication skills, with a track record of interacting professionally with diverse global stakeholders.
Highly organized self-starter who can manage logistics independently while remaining integrated with global theater leaders across multiple time zones.
Preferred Qualifications
Prior experience within a fast-paced software-as-a-service (SaaS) or enterprise software corporation.
Experience with content management systems and tracking technical certifications at scale.
We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
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