Consultant

Customer Success Consultant II

Ready to combine your passion for cutting-edge technology with elite strategic problem-solving? Shape the future of digital enterprise leadership. Location: Mexico City, Mexico | Work Model: On-site

About the Team

Appian Customer Success is obsessed with delivering exceptional customer outcomes and mission-critical business impact at speed. Our team acts as the elite consulting arm of Appian, partnering directly with the world’s largest commercial clients to bring their most ambitious ideas to life. By joining this high-performance team, you will establish a world-class foundation in professional consulting while directly accelerating global adoption of our AI-Powered Process Automation platform.

The Opportunity

As a Technical Consultant at Appian, you won’t just write code—you will architect modern business transformations. This role offers an unprecedented opportunity to sit at the intersection of business strategy and technical innovation. Instead of being pigeonholed into isolated legacy components, you will own the end-to-end delivery of highly visible, custom software solutions. You will work side-by-side with client executives to solve complex workflow problems, build robust integrations, and empower enterprise teams to achieve Enterprise-Grade Orchestration.

What You’ll Do

Architect & Implement: Design, develop, and deploy robust, custom automation solutions throughout the entire project lifecycle utilizing Appian’s low-code platform.

Integrate Ecosystems: Build seamless data connections and scalable APIs to integrate multiple external enterprise systems using REST, SOAP, and JDBC connections.

Engineer Data Models: Launch new relational data models in production environments and optimize database design through sophisticated SQL development.

Lead Agile Delivery: Partner within cross-functional teams using Agile methodologies (sprints, stand-ups, pair programming) to rapidly deliver high-value features.

Empower Clients: Collaborate closely with client technical teams and business stakeholders, driving platform adoption and training users to become self-sufficient.

Required Qualifications

Degree: Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, Information Systems, Mathematics, or a closely related technical field.

Experience: 1+ years of hands-on experience in software development or technical implementation consulting.

Core Engineering: Proven track record with Object-Oriented Programming (OOP), database design, and SQL (writing complex queries, joins, and views).

Requirements Gathering: Demonstrated ability to analyze client business processes and translate them into functional and technical system requirements.

Mobility: Willingness to travel up to 20% to support customer engagements and on-site collaboration.

Preferred Qualifications

Familiarity with modern cloud architecture and environments, including Amazon Web Services (AWS), Google Cloud, or Elastic Containers.

Exposure to Artificial Intelligence (AI), Machine Learning, Analytics, and automated test suites within a continuous integration framework.

We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.

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The base salary provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

Appian offers a comprehensive benefits package, which may include health coverage, life and disability insurance, an Employee Assistance Program (EAP) with free mental health support, an Employee Stock Purchase Program (ESPP), lifestyle allowance, tuition reimbursement, and family-forming benefits. Benefits may vary by country. Please ask your Talent Acquisition Specialist for details on the benefits available in the location you are applying to.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range

€25.000—€75.000 EUR