Staff Product Manager, Payments

Your Impact on our Mission

As a Staff Product Manager for Payments within our Practice Solutions business unit, you will define and build the products that help healthcare practices manage the financial side of patient care.

You will own critical parts of the payments and revenue cycle experience, including how practices understand patient responsibility, collect payments, reconcile transactions, and connect payment activity to claims and remittance data. You will work across complex healthcare workflows involving patients, providers, payors, clearinghouses, and technology partners.

This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long term vision and getting into the details with engineering, design, operations, finance, and go to market teams to bring an early stage product to market and scale it.

You’ll enjoy this role if you are…

Personally motivated by improving the healthcare system for both patients and providers

Energized by the complexity of healthcare payments, insurance, claims, and revenue cycle workflows

A builder who loves taking products from zero to one and turning ambiguous opportunities into real products customers use

Energized by startup environments where speed, ownership, resourcefulness, and judgment matter

Comfortable moving between long term strategy, detailed workflow design, technical conversations, customer research, and execution

The kind of person who can turn a broad opportunity into clear crawl, walk, and run solutions

Your day to day is…

Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners

Developing a deep understanding of the financial workflows, pain points, and goals of healthcare practices through customer research, data analysis, and close partnership with internal teams

Defining the long term product vision and strategy for payments within Practice Solutions

Rolling up your sleeves to drive execution with deep complexity and at scale

You’ll be successful in this role if you have…

6+ years of product management experience building B2B products

Meaningful product experience in healthcare insurance, including familiarity with healthcare claims and remittance workflows and the ability to read and interpret 835 and 837 files, is a requirement

Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources

A track record of taking complex products from zero to one, from identifying customer problems and developing strategy through validation, launch, and iteration toward product market fit

Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders

A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail

An action oriented attitude and roll up your sleeves mentality

Benefits:

Flexible, hybrid work environment at our convenient Soho location

Unlimited Vacation

100% paid employee health benefit options (including medical, dental, and vision)

Commuter Benefits

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch everyday along with beverages and snacks

Employee Resource Groups and ZocClubs to promote shared community and belonging

Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$200,000—$260,000 USD