Manager, Provider Data Operations
About the Role:
This role will shape the backbone of Zocdoc’s provider data ecosystem - building high-performing teams, scalable processes, and cross-functional systems that enable rapid marketplace expansion and world-class data quality. As a manager within Provider Data Operations, you will own and scale a growing function responsible for ensuring the integrity, accuracy, completeness, and compliance of provider data across the platform. You will drive operational strategy, lead process and automation initiatives, and partner closely with global stakeholders to deliver efficiency and reliability at scale.
A Day in the Life of a Provider Data Operations Manager:
Own Team Performance & Operational Outcomes
Lead a team of 20–30 (including Researchers, Associates, Senior Associates, and Team Leads) and own end-to-end performance across productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery through strong oversight, prioritization, and removal of execution roadblocks.
Lead Cross-Functional Initiatives & Drive Impact
Own medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes. Partner closely with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows.
Plan Capacity & Enable Scalable Execution
Manage capacity planning and prioritization across monthly and quarterly horizons. Anticipate future skill and resource needs, and align team structure to evolving business demands and strategic goals.
Develop Leaders & Build High-Performing Teams
Coach and develop both individual contributors and Team Leads through structured feedback, performance reviews, and targeted development plans. Build a strong talent pipeline through hiring, retention, and creating a high-engagement, recognition-driven environment.
Drive Data-Informed Decisions & Continuous Improvement
Leverage data and performance insights to identify trends, risks, and opportunities. Translate insights into actionable improvements that enhance efficiency, quality, and team effectiveness.
Enable AI & Automation at Scale
Identify and drive high-impact opportunities to leverage AI and automation across workflows. Partner with AI, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput. Guide the team in adopting AI-driven tools and transitioning from manual processes to scalable systems.
Align Team with Strategy & Business Priorities
Translate high-level objectives into clear, actionable plans for the team. Reinforce priorities, manage trade-offs, and maintain alignment during periods of change or ambiguity. Represent team needs effectively in leadership and cross-functional forums.
Manage Stakeholder Relationships & Navigate Complexity
Build strong relationships across functions, balance competing priorities, and align stakeholders around shared goals. Navigate ambiguity, make sound decisions with incomplete information, and ensure the team remains focused on outcomes.
Skills & Qualifications:
Bachelor’s/Master’s degree from a reputed institution with a strong academic record.
9-12 years of experience in data/business operations, analytics, or research, with at least 2–3 years managing and coaching people (10+ direct or indirect reports) in operations or customer service teams.
Proven experience scaling teams and operations, including hiring, process reengineering, and leading leads.
Familiarity with Microsoft Excel and Google Sheets including Google AppScripts.
Excellent communication and stakeholder management skills; strong customer-service orientation.
Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment.
Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus.
A background in US healthcare/ US insurance or Healthcare Tech companies is a plus.
Experience working across global or cross-timezone teams (India/US) is a plus.
Track record of using AI or advanced automation and driving AI initiatives to improve workflow efficiency.
Ability to guide teams in adopting AI tools and integrating them into day-to-day operations, moving from experimentation to sustained impact.
Benefits:
An incredible team of smart and supportive people.
A competitive compensation package, including attractive medical insurance.
Amazing perks – think catered lunch every day, Ping Pong, etc.
Daycare/creche facility for kids.
The chance to create a better healthcare experience for millions of patients!
Corporate wellness programs with Headspace.
Cellphone and wifi reimbursement.
Competitive parental leave.
Sabbatical leave (over 5 years).
Annual sponsored health check-ups.
Zocdoc is certified as a Great Place to Work 2025-2026.