Senior Product Manager

Your Impact on our Mission

Healthcare should work for patients - but it doesn't. Instead of easy access, patients face outdated insurance directories, long phone holds, weekslong wait times, and surprise bills. In any other industry, this experience would be unacceptable. But in healthcare, patients lack market power and are expected to tolerate broken systems. Zocdoc's mission is to give power back to the patient. We've built the leading healthcare marketplace, helping people find and book care across 50 states, 200+ specialties, and 12,000+ insurance plans. By giving patients choice and visibility, we enable a system where providers compete for patients - not the other way around.

Zocdoc now brings on entire health systems and practice groups at once, connecting tens of thousands of providers through automated pipelines. At that scale, the hard part is keeping every provider accurate and every booking intact as rosters change, schedules shift and data arrives that no one has seen before. As a Senior Product Manager on the Provider team, you'll own that problem. You'll build the products that make our provider network self-correcting: problems are caught before a patient or practice notices, most are fixed automatically, and every decision makes the next one faster. You'll also make sure Zocdoc reflects how each practice actually wants to work, so practices can trust every booking they get. You'll shape how people and AI agents work together to run the network as it grows many times over, and you'll make sure that when a patient books on Zocdoc, the appointment is real. If you're excited to do that alongside deeply thoughtful, driven, and collaborative teammates, we'd love to meet you.

You'll enjoy this role if you are…

Personally motivated by improving our healthcare system

Drawn to high-leverage problems, where getting it right lets the whole business scale

Excited to build products where people and AI agents work side by side, and to earn the trust that requires

Someone who thinks in systems and goes after root causes

A first-principles thinker who thrives in ambiguity and can always find the crawl/walk/run path

Comfortable owning an outcome end to end, from the strategy to the metric that proves it worked

Your day to day is…

Own the vision, strategy and roadmap for keeping provider data and bookings accurate as Zocdoc scales

Set the goals that define success, get them instrumented, and report progress to leadership

Own how practices tell Zocdoc the way they want to work, and make sure Zocdoc keeps reflecting it as practices grow and change

Make that easy to set up and keep current, whether a practice does it itself, an internal team does it for them, or it comes from the systems a client already uses

Balance giving practices control over what gets booked with keeping care accessible to patients

Turn cancellations, reschedules and resolved issues into lasting fixes, so the same problem doesn't happen twiceFind the biggest sources of breakage across the provider lifecycle and decide where to invest, using data and time with the people closest to the problem

Decide where automation and AI agents take over, where people stay in the loop, and how we know it's working

Lead discovery, write clear requirements and ship iteratively with Engineering and Design

Work with the teams that own provider data, insurance, visit reasons, availability and EHR integrations so problems get fixed at the source

Partner with Operations, Account Management, AI Operations, Data Science and peer PMs, and bring them along on strategy and tradeoffs

You'll be successful in this role if you have…

5+ years of product management experience, ideally in operational tooling, workflow or case management, configuration products, or internal platforms for B2B SaaS

A track record of shipping products that remove manual work at scale, with measurable gains in throughput, resolution time or automation rate

Experience with automation or AI-powered products, including human-in-the-loop design

Experience treating internal teams as customers: you've sat with operators, learned their workflow, and built what they needed

Experience building configuration products that customers set up themselves, balancing flexibility with simplicity

Comfort with technical depth, from APIs and event-driven systems to data models, and the ability to dive deep with engineers while telling a clear story to business stakeholders

A data-driven approach: you define the metrics, get them instrumented, and use SQL or similar tools yourself

Familiarity with EHRs, provider data or healthcare operations is a plus, or a strong curiosity to learn them fast

Benefits

Flexible, hybrid work environment at our convenient Soho location

Unlimited Vacation

100% paid employee health benefit options (including medical, dental, and vision)

Commuter Benefits

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch everyday along with beverages and snacks

Employee Resource Groups and ZocClubs to promote shared community and belonging

Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$170,000—$230,000 USD