Service Cloud Product Analyst

About the role

Own the Service Cloud LPA and work with stakeholders to develop and document the Service Cloud strategy and its supporting requirements. If the strategy is completed ahead of schedule, transition to creating and grooming the initial implementation backlog.

Responsibilities

Own and drive the Service Cloud LPA.

Facilitate stakeholder discussions and capture service processes, needs, and requirements.

Analyze current workflows and identify priorities for the Service Cloud strategy.

Document decisions, requirements, and open questions for business and delivery teams.

If the strategy finishes early, create and groom initial Service Cloud implementation stories with stakeholders.

Required qualifications

6+ years of relevant experience in Salesforce product analysis, business analysis, or Service Cloud delivery.

Experience leading requirements discovery and translating business needs into actionable Salesforce requirements.

Experience creating and grooming implementation backlogs.

Salesforce Platform Administrator and Salesforce Platform Administrator II certifications.

Benefits we offer

Access to e-Learning platforms.

Access to a virtual nutritionist

Amazing people oriented organizational culture

Working from anywhere

Challenging projects using the latest technologies with clients from the US.