Quality Assurance Manager
TITLE: Quality Assurance Manager
REPORTS TO: Project Director
LOCATION: Deep East Texas Workforce Development Area
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire a Quality Assurance Manager responsible for developing and executing a quality assurance plan for the Deep East Texas project while supervising the Quality Assurance team. The Quality Assurance Manager works closely with leadership, including the Deputy Director and Project Director, to implement the quality assurance plan across all service areas, monitor for compliance, and drive continuous improvement. Work is performed under the supervision of the Project Director.
Your Impact on Career Team’s Success:
Manage and monitor the quality assurance aspects of all workforce programs, including WIOA, TANF, and SNAP, ensuring contracts adhere to company standards and industry regulations
Supervise the local Quality Assurance Specialists and provide relevant training to keep the team knowledgeable on compliance and contractual obligations
Understand the policies and procedures specific to the programs and to Texas state policy, and ensure all team members are well-versed in these guidelines
Collaborate with Corporate Quality Assurance Associates and local Quality Assurance staff to facilitate training that expands staff knowledge of policy and compliance
Provide insight and recommendations for process improvements to enhance program and service quality
Communicate issues detrimental to service quality to leadership for resolution
Review enrollments, funding requests, and case notes in Work In Texas and provide feedback and corrections to staff in a timely manner
Assist with monitoring, quality reviews, and yearly audits to maintain compliance and program integrity
Approach each day and task with a "ZAG" mindset
Other duties and projects as needed
This position requires travel to the Workforce Solutions Centers across the service area to conduct monitoring and quality reviews.
The Ideal Qualifications for this Position Include:
Bachelor's degree or higher, or an equivalent combination of education and experience
Experience managing and supervising staff in a similar capacity
Experience with quality assurance, monitoring, or compliance in a workforce or grant-funded setting
Highly knowledgeable about workforce programs such as WIOA, TANF, and SNAP, and the state system Work In Texas
Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
Computer literate with MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
Ability to meet and exceed set goals and objectives
Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
Strong multitasking abilities and a proactive approach to tasks
A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
A Valid Driver's License
Additional Skills/Knowledge Career Team Would Love for This Role:
Bilingual or multilingual
Knowledge of TWC monitoring standards and grant/contract compliance requirements
Master's or MBA degree
Salary: $49,000 - $53,000 /yr
Travel: As Needed, including travel to Centers across the service area