Maintenance Manager, Charleston and Kiawah Island

The Maintenance Manager is the in-market execution owner of Pacaso’s Internal Maintenance function, a revenue-generating service line within Asset Management. This role is responsible for completing billable maintenance work, ensuring rapid resolution of home issues, and maintaining homes to Pacaso’s luxury standards.

Operating as Pacaso’s internal vendor, the Maintenance Manager delivers high-quality, efficient repairs while partnering closely with Asset Managers to protect asset performance and owner experience. This role emphasizes execution excellence, cost recovery, and proactive asset care.

Key Responsibilities

Work Order Execution & Technical Delivery

Receive, triage, and execute assigned maintenance work orders across a portfolio of homes

Complete handyman repairs within defined scope, quality, and safety standards

Diagnose issues across core home systems (electrical, plumbing, HVAC basics, appliances, smart home tech)

Escalate specialized or out-of-scope work to Asset Management with clear scoping and recommendations

Ensure all work is completed efficiently, correctly the first time, and aligned with Pacaso Home Standards

Maintenance Queue & Dispatch Execution

Partner with the Maintenance Coordinator to manage scheduling, routing, and daily execution priorities

Respond to urgent and in-stay issues with speed and professionalism

Maintain accurate and detailed work order notes, including diagnostics, actions taken, and outcomes

Communicate clearly on timelines, status updates, and completion outcomes

Home Readiness & Quality Standards

Ensure all repairs contribute to homes being consistently stay-ready, safe, and fully functional

Identify and address root causes to prevent repeat issues

Support Asset Managers in maintaining Pacaso Home Standards through high-quality execution

Flag risks, recurring issues, and preventative maintenance opportunities proactively

Billing & Documentation

Track labor, materials, and completion notes accurately

Ensure maintenance work is properly logged for property billing

Qualifications

5–8+ years of experience in residential maintenance, handyman services, or property operations

Strong troubleshooting skills across home systems, appliances, and general repairs

Experience working in high-end or luxury residential environments preferred

Ability to prioritize and execute in a fast-paced, high-volume environment

Strong attention to detail and commitment to quality workmanship

Comfortable using work order systems, mobile tools, and basic technology platforms

Excellent communication skills and professionalism when working in occupied homes

Must be able to lift 50 pounds

Must reside in or near Charleston, Johns Island or Kiawah Island, South Carolina

Compensation

$85,000 salary and equity (RSU's)