Junior CRM Executive

We are looking for a motivated and detail-oriented Jr. CRM Executive to join our team, supporting the day-to-day operations of our customer relationship management function. You will manage CRM campaigns, maintain data accuracy, and collaborate with cross-functional teams to enhance customer experience, whilst building your expertise in CRM tools and processes.

What the role involves

● Manage day-to-day operational activities in the CRM calendar based on stakeholder proposals

● Ensure the execution and deliverability of emails, push notifications, inbox messages, and SMS

● Collaborate with CRM Managers to define and document CRM processes, workflows, and standard operating procedures

● Monitor and escalate technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related enquiries and support

● Assist and follow up with the Customer Support team on any issues that arise

● Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities

● Contribute to improving bonus and CRM tools

● Ensure bonus and campaign mechanics testing

What we are looking for

● Fluent in English, with confidence in written and verbal communication

● Good organisational skills with the ability to manage multiple tasks and meet deadlines

● Strong attention to detail and a willingness to maintain data accurately

● Good communication and interpersonal skills, with an openness to collaborate across teams

● Proactive attitude and eagerness to learn, with the ability to work both independently and as part of a team

● Ability to adapt to changing requirements and work in a fast-paced, dynamic environment

Nice to have

● Familiarity with CRM systems

What we offer

● Medical / Health Insurance

● Employee Assistance Programme

● Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.