Field Service Engineer

What you'll do

Giga Energy designs and manufactures switchboards, transformers, and modular data center power infrastructure for the AI and mission-critical data center market. We're building our field service function from the ground up to support commissioning, startup, and post-installation service for our transformer product line as it scales into utility, industrial, and hyperscale data center deployments.

As a Field Service Engineer – Transformers, you'll be the technical face of Giga Energy at customer sites — commissioning new units, troubleshooting in-service equipment, and building the field service playbook as one of our first dedicated transformer FSEs.

Where you'll work

This role is a a heavy travel position. This candidate must be open to 50-70% travel expectations.

Base salary + travel per diem, competitive with market (benchmarked against ABB/Siemens/Powell field service compensation bands)

On-call rotation for emergency customer support

Company vehicle or travel allowance, per diem, and standard field service equipment provided

Responsibilities

Perform on-site installation oversight, startup, and commissioning of power and distribution transformers (oil-filled and dry-type) at customer facilities

Conduct acceptance testing per IEEE/IEC/NEMA and customer specifications prior to energization

Support equipment energization planning, outage coordination, and site readiness reviews with customers, EPCs, and project managers

Interpret and work from single-line diagrams, winding/vector diagrams, control schematics, and equipment nameplate data

Perform Turns Ratio (TTR) testing, winding resistance, insulation resistance (IR/PI), power factor/dissipation factor, and SFRA testing

Conduct Dissolved Gas Analysis (DGA) sampling and interpret oil analysis results to assess transformer health

Perform relay and protection testing where transformers interface with protective schemes

Diagnose and troubleshoot On-Load Tap Changer (OLTC/LTC) mechanisms, cooling systems, and control/monitoring equipment

Document all test results and produce clear, customer-ready technical reports

Execute troubleshooting, corrective maintenance, repair, and end-of-life/retrofit services on transformers in the field

Proactively identify potential equipment failures and recommend corrective or preventive actions to customers

Support warranty investigations, root cause analysis, and field failure reporting back to Engineering and Quality

Respond to emergency service calls, including after-hours and weekend support as required

Serve as the primary on-site technical representative for Giga Energy, building and maintaining strong customer relationships

Communicate job status, technical findings, and recommendations clearly to customers, contractors, and internal stakeholders

Prepare material lists, technical quotations, and scopes of work for follow-on service opportunities

Coordinate with site engineers, contractors, and internal Engineering/Quality teams during outages and installs

Comply fully with OSHA, NFPA 70E (arc flash/electrical safety), and Giga Energy EHS policies on every site visit

Maintain required certifications (e.g., NETA, OSHA 10/30, first aid/CPR) and complete ongoing safety training

Ensure all high-voltage work follows lockout/tagout (LOTO) and permit-to-work procedures

Maintain timely, accurate service reports, timesheets, expense reports, and job status updates

Feed field observations (failure modes, install issues, design feedback) into Giga's NCR/SCAR and continuous improvement processes

Requirements

Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or related field — OR equivalent experience (military electrical/electronics training, associate degree + relevant field experience)

2+ years of hands-on field experience with power/distribution transformers, switchgear, or related power delivery equipment (entry-level candidates with strong internships/training programs will be considered)

Working knowledge of transformer testing: TTR, insulation resistance, DGA/oil analysis, power factor testing

Ability to read and interpret electrical schematics, single-line diagrams, and winding/vector diagrams

Willingness and ability to travel 50–75%, including domestic and potentially international sites

Valid driver's license; ability to maintain/obtain a passport

Physical ability to lift/move equipment components and work in industrial field environments (heights, confined spaces, outdoor conditions)

Bonus Points

Experience with OEM transformer platforms (ABB, Siemens, GE, Hitachi Energy, Powell, ERMCO) or equivalent

Familiarity with On-Load Tap Changers (OLTC), cooling systems (ONAN/ONAF/OFAF), and bushings

NETA certification or working toward NETA Level II/III

Experience with protective relay testing and interpretation

Data center or mission-critical facility experience

Prior experience at a transformer OEM, utility, or independent testing/service organization