Automation Engineer (Automation Anywhere)

About the role:

We are seeking a Managed Services Engineer (Automation Anywhere) to join our Managed Services team and work with our clients to deliver high-quality solutions.

The ideal candidate will have a minimum of 2-4 years of experience in the automation lifecycle, with a strong focus on production support, incident management and improvements. You should be eager to learn and grow in the field of automation, with a passion for solving complex business problems.

General: Responsibilities and tasks for this role

Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs

Perform root cause analysis (RCA) for production incidents and implement preventive measures

Monitor bot performance and proactively identify issues or improvement opportunities

Handle change requests, enhancements, and bug fixes for existing automations.

Collaborate with L1 support and development teams to address complex technical challenges.

Coordinate operations and maintenance activities for large client accounts

Test and optimise automation solutions for performance, scalability, and reusability.

Apply and further develop best practices for developing automation solutions

Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules

Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

Must-have qualifications & competencies

Minimum of 2-4 years of experience in RPA/automation development and support.

Experience with Automation Anywhere.

Experience building attended and unattended bots.

Good understanding of end-to-end automation lifecycle.

Strong analytical and problem-solving skills, with the ability to think critically and creatively.

Experience with RPA; any additional OCR/IDP knowledge is a big plus

Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment.

Experience with API integrations (REST/SOAP), JSON

Experience in web, desktop, SAP and Excel automation.

Nice to have qualifications & competencies

Experience with Power Automate, UiPath

Knowledge of Python, PowerShell, VBScript, or similar scripting languages

Experience with AI/IDP tools (e.g., Document Automation, AI Builder)

Exposure to CI/CD, DevOps, or ITIL-based service management practices

Certification

Automation Anywhere Certification (Advanced/Master)

Any RPA-related certification

What we offer

Tailored development plan with career coaching

Regular feedback – we value your opinion, and we appreciate new ideas

International career and project opportunities

Deepen your working knowledge of intelligent automation through our structured training courses

Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges

Work in different international and cross-cultural teams for each project