Website Onboarding
Paid holidays and flexible, take-it-as-you-need-it paid time off
A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do Each Day
Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
Perform quality assurance audits to ensure alignment with brand standards and technical requirements
Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live
Qualifications
1+ year of experience in customer success, implementation, account management, or website design
Bachelor's degree or equivalent work experience
Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
Strong communication and interpersonal skills to effectively engage with Pros
Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
Ability to work independently and as part of a team in a fast-paced environment
Exceptional attention to detail and organizational skills
What will help you succeed in this role
Ability to follow specific directions while adapting to changing business needs
Experience using AI tools to increase quality and efficiency of work
Thirst for personal development and a desire to learn and grow
Strong problem-solving skills and the ability to understand customer needs
Empathy for small business owners and the patience to translate their vision into a polished digital presence
Resilience when receiving feedback and a track record of applying it to improve your craft
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.
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