Trading Operations Specialist

Join our dynamic team as a Prematch Trading Ops Specialist, where you will play a critical role in ensuring the accuracy and efficiency of our sportsbook offerings. This position is ideal for someone with a keen eye for detail and a passion for sports, eager to influence the seamless operation of prematch trading activities.

What the role involves

Research and validate entity data using internal and external sources to ensure event results are input accurately for timely client payouts

Settle markets promptly and accurately, resolving discrepancies and managing the manual resettlement of events where feed and internal rule mismatches occur

Resolve customer service inquiries independently or in collaboration with senior staff and the offer team

Generate incident reports for potential regulatory complaints and provide additional information as needed

Communicate proactively with the offer team on customer requests for new events or special markets

Manage and check sports fixtures across platforms, ensuring accuracy and synchronisation with data feeds, and maintain comprehensive, up-to-date event information

Monitor and adjust pre-match feeds, templates, and print offerings for consistency and quality, working closely with providers and developers to resolve fixture-related issues

What we are looking for

Excellent written and verbal communication skills with fluent English

Fluent/native-level Portuguese (Brazil) language skills

Passion for sports and knowledge about sports

A keen learner who is always striving to improve

Proven experience in sportsbook operations or a similar role

Strong analytical skills and attention to detail

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Proficiency in using sports betting platforms and tools, such as Bet Radar

What we offer

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.