Team Lead, Technical Writing
Who we seek:
We are seeking an innovative, AI-first Technical Writer to lead, empower, and scale our technical documentation team. Reporting directly to the VP of Product Management, you will drive the vision and execution for end-to-end technical content across our enterprise product line while leveraging AI technology to automate and streamline the technical writing workflow.
What you'll do:
Drive AI Process Automation: Pioneer an AI-first culture by identifying, evaluating, and integrating AI tools and LLM workflows into the technical writing lifecycle to automate content creation, updates, and localization.
Lead & Manage: Mentor, hire, and manage a team of technical writers, fostering a collaborative, continuous-learning, and accountability-driven culture.
Strategic Alignment: Work closely with the VP of Product Management, Engineering teams, and Product Operations to ensure documentation roadmaps seamlessly align with product releases.
Quality & Governance: Establish clear standards, AI usage guidelines, and editorial processes to ensure high technical accuracy, readability, and brand consistency.
Metrics & Optimization: Define success metrics for technical content (e.g., ticket deflection, search conversion, completion rates) to continually refine content quality and operational productivity.
What you’ll bring:
Leadership Experience: 3+ years of experience in technical writing within B2B SaaS or enterprise software, including years directly managing a team of technical writers.
AI-First Mindset: Demonstrated experience applying AI tools, automated content pipelines, or prompt engineering to enhance and accelerate technical documentation processes.
Product & Technical Acumen: Ability to translate complex software architecture, enterprise data structures, and APIs into clear, structured, and user-friendly documentation.
Cross-Functional Leadership: Proven experience collaborating directly with Product Management leadership to prioritize and deliver high-impact documentation projects.
Operational Excellence: Strong track record in defining documentation strategies, establishing style guides, and managing multi-project deliverables in agile environments.
Advantages:
Experience with modern documentation, visualization, and media tools such as Doc360, Napkin, Synthesia, Snagit, and Bump.
Direct domain knowledge in data security, data privacy, compliance, or AI data management platforms.
Hands-on experience with Docs-as-Code methodologies (Git, Markdown, CI/CD integration).
Experience managing global or distributed technical writing teams in high-growth startup settings.
What’s in it for you?!
Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.
Equity participation - everyone shares in our success
Flexible work arrangements - for parents, remote workdays, etc.
Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals
Knowledge training & career development tracks
Our Values:
We look for people who embody our values - Care, Do, Try & Shine.
Care - We care about our customers and each other
Do - We do what it takes to make a positive impact
Try - We try our best and we don’t give up
Shine - We shine and make it our mission to always stand out
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