Professional Services Engineer

About the Role:

BigID's Services team is central to how our customers succeed — we own the setup, integration, and deployment of BigID's discovery tools for customers and implementation partners. As a Services Delivery Engineer, you'll be the technical backbone of that experience: translating customer requirements into working solutions, troubleshooting deployment issues at their root cause, and partnering with Engineering and Product to make every future rollout smoother than the last.

Who we seek:

BigID is growing quickly, and we are expanding our Services team and seeking a Professional Services Engineer in the EST time zone. The services team plays an important role in the successful setup, integration, and deployment of BigID's discovery tools for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

What you’ll do:

Partner directly with client stakeholders to understand technical requirements and align them to business objectives

Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment

Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions

Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders

Identify root causes of deployment issues and drive them to resolution

Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process

What you’ll bring:

3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments

Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development

Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment

A proactive mindset — you look around corners for both internal and customer challenges before they become blockers

Hands-on experience with Docker and Kubernetes deployments

Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2

Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform

Experience working with REST APIs

Programming or scripting proficiency in Java or Python

Nice to have:

Familiarity with Hadoop (Hive/Spark)

Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools.

Prior SaaS implementation experience

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best and we don’t give up

Shine - We shine and make it our mission to always stand out

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs.

The annual base salary range is $90,000 - $110,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits:

💻 Work from home with a global remote-first community

Global Culture Corner

Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

Fidelity Employer Sponsored 401K

Paid Parental Leave

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