Supplier Support Specialist 1

Annual Compensation: $49,920 - $54,080

Position Type: Full time, Hybrid (3 Days on-site in Colchester, VT)

About VIP

Vermont Information Processing (VIP) is a leading data processing and technology company powering the beverage distribution industry. For decades, VIP has built the systems that suppliers, distributors, and retailers rely on to run their businesses, from order management and route accounting to compliance, pricing, and business intelligence.

We combine deep, hard-won industry expertise with modern technology to solve real problems for a durable, essential industry. Backed by a loyal customer base and a trusted brand, VIP is investing in its next chapter of growth, and in the people who will build it. Join a team where your work directly shapes the tools an entire industry depends on.

About the Role

VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers.

What You'll Do

Establish a positive, professional and trustworthy relationship with our customers and help them work towards efficient usage of our software.

Build strong supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.

Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.

Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.

Prioritize daily, weekly and monthly responsibilities, both to the company and the customer.

What You'll Bring

Strong analytical and reasoning skills

Ability to communicate clearly and effectively

Excellent organizational skills

Strong computer skills, including proficiency with Microsoft excel and business software applications.

At least one year of customer support experience preferred

Bachelor's or associate degree preferred

Beverage industry knowledge is a bonus!

Benefits Include: