Application Support Analyst
Annual Compensation: $47,840 - $52,000
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
About VIP
Vermont Information Processing (VIP) is a leading data processing and technology company powering the beverage distribution industry. For decades, VIP has built the systems that suppliers, distributors, and retailers rely on to run their businesses, from order management and route accounting to compliance, pricing, and business intelligence.
We combine deep, hard-won industry expertise with modern technology to solve real problems for a durable, essential industry. Backed by a loyal customer base and a trusted brand, VIP is investing in its next chapter of growth, and in the people who will build it. Join a team where your work directly shapes the tools an entire industry depends on.
About the Role
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
What You'll Do
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments
Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
Follow up on customer communications and interactions
What You'll Bring
Excellent communication skills - verbal & written
Strong ability to analyze and solve problems
Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Reliable & dependable
Ability to multitask under pressure
College degree and at least one year of customer service experience preferred
Benefits Include: