Sr. Technical Support Engineer - CR
As a Sr. Technical Support Engineer you will provide multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside engineering teams. You’ll document cases clearly and contribute to knowledge base resources to improve support quality and efficiency.
What Will You Do?
Primary responsibilities include:
Provide phone/email/chat-based customer support to our growing customer base
Document case activities and interactions with clear and concise information
Strive to resolve customer issues based on SLAs
Document case activities and interactions with clear and concise information
Maintain excellent customer satisfaction through means of professional, proactive and personal service
Work closely with our researches and development teams to determine root cause and possible solutions
Contribute to our knowledge base by creating solution articles, how-to guides and videos
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
Excellent customer-oriented mindset with strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills (fluency in English required; Spanish a plus)
Minimum 3+ years of hands-on experience in cybersecurity operations, endpoint support, or server support environments
Proficient in Windows, Mac, and Linux operating systems
Mobile platforms support (iOS/Android) a plus
Experience with endpoint and server-based security solutions (EDR/XDR platforms highly desired)
Experience with host-based security solutions and agent deployment
Cloud-native security architecture and deployment models
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
Competitive leave benefits
Gender-neutral parental leave
Insurance & Financial Security
Private medical, dental, and vision insurance
Work Perks & Flexibility
Global home office allowance
Internet or mobile phone allowance
Hybrid work model with flexible hours
Wellness & Lifestyle
Wellness programs
Growth & Community
In-office lunch program