Site Reliability Engineering Manager
ABOUT THE TEAM:
The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience.
ABOUT THE ROLE:
Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.
As an Engineering Manager, SRE, you will:
Lead: Hire, coach, and set clear goals for the SRE team.
Define SLOs: Agree SLOs with service owners and run the error budget policy.
Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.
Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.
Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.
Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.
Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
Measure outcomes: Track SLO attainment and member-facing reliability metrics.
Support: Advise product engineering teams on reliability.
WHAT WE ARE LOOKING FOR:
An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions
A Professional who wants to own real systems in production and be measured on outcomes
10+ years in software engineering or infrastructure engineering roles
3+ years in engineering leadership roles
Strong knowledge of SLIs, SLOs, SLAs, and error budgets
Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry
Experience using Terraform
Working knowledge of Kubernetes, AWS, and Java
Experience with canary rollouts, auto-rollback, and auto-scaling
Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags
The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives
Experience running blameless retrospectives that uncover the root cause of complex issues
OUR TECH STACK:
Cloud: AWS and Kubernetes
Infrastructure as code: Terraform
Observability: OpenTelemetry and Coralogix
Service catalogue: Backstage
Backend: Java, Python, and Go
Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags
WHAT YOU’LL GET IN RETURN:
Private Health Insurance
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Parental Leave days
Family-Friendly Leave
Personal L&D budget in the amount of 500 EUR per year
Mental wellbeing platform Plumm
WFH equipment allowance
Sabbatical Leave
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TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
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