KYC Team Lead with German
ABOUT THE TEAM
As an Onboarding KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Onboarding stage. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.
ABOUT THE ROLE
Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.
Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.
Resolving the issues raised by analysts and escalations by stakeholders.
Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.
Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.
Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
Suggesting and executing procedural improvements.
Acting as an escalation point for your teammates.
Managing other tasks and Remediation Activities as assigned.
Steering and overseeing individual and team KPIs / OKRs
Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level
WHAT WE ARE LOOKING FOR
You have previous KYC experience.
You have proven yourself as KYC team leader
You have expertise in Risk & AML understanding of merchants.
You have excellent verbal, written and interpersonal communication skills in English.
You have outstanding customer service skills and dedication to providing exceptional customer care.
You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.
You are a self-motivator and self-starter.
You are highly data driven and have good capabilities in Excel.
You are focused on quality.
Proficient in German
You are able to adapt well to change and successfully set and adjust priorities as needed.
You are a Multi-tasker who can manage multiple streams of work concurrently.
WHAT YOU’LL GET IN RETURN
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home
Sabbatical Leave
Transportation bonus to cover office commute under the hybrid work arrangement
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.