KYC Analyst

ABOUT THE ROLE

As a KYC Analyst you will:

Communicate with applicants via email (non-call center environment)

Review and verify member data and documentation as part of the company’s CDD and EDD processes

Liaise with internal compliance personnel on the shaping and application of KYC policy

Identify areas of improvement that improve efficiency and member experience

Lend a hand whenever it may be needed in the business

Be expected to work weekends, not every but some (rotation)

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

Excellent spoken and written English skills

Natural curiosity about KYC principles and processes

Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes

Professional work experience, preferably in financial services though gaming would also be highly advantageous

Previous client service experience or dealing with third party suppliers/partners

An analytical mind – able to digest large data sets and spot patterns and trends with ease

Good computer literacy

WHAT YOU’LL GET IN RETURN

25 days paid annual leave

3 paid days off for volunteering or L&D activities

Extended maternity and paternity leave covered by the company

Personal L&D budget

Additional health & dental insurance

Mental wellbeing platform

Fully covered Multisports card

Food vouchers

Snacks, light food, drinks in the office

WFH equipment allowance

Flexible working from home

Sabbatical Leave

Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.