Senior Systems Engineer
What is the role
Mon-Fri, 38 hours a week reporting to our Erina office.
We are seeking a Senior Systems Engineer to support and maintain client IT environments.
This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.
Key responsibilities of the role include but may not be limited to the following:
Provide remote and onsite IT support for client environments
Troubleshoot, repair, configure, and upgrade hardware, networks, and systems
Work with clients to gather requirements and recommend technology solutions
Support projects including migrations, upgrades, and infrastructure changes
Create and maintain technical documentation and designs
Monitor systems, manage incidents, and ensure standards compliance
Liaise with vendors and provide pre‑sales technical support’
Act as an escalation point and mentor junior team members
Continuously improve, automate, and document technical processes
Who are we looking for
This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.
In addition to a confident and professional manner, the role requires solid technical expertise including:
5+ years’ experience working in a Senior Engineer role
Proven ability to consistently meet SLAs, utilization targets, and performance measures
Tertiary qualification in a relevant field with mid‑to‑high level industry certifications
Strong experience designing, implementing, and troubleshooting modern IT solutions
Demonstrated success delivering multiple projects end to end
Solid background in enterprise networking, security appliances, and SD‑WAN
Hands‑on experience with routing and switching (BGP, OSPF, VRRP)
Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud
Good understanding of TCP/IP, IT security, and multi‑server environments
Clear, accurate documentation and communication skills
Natural leadership qualities with the ability to mentor and collaborate
Client‑focused, organized, and able to perform under pressure
Strong problem‑solving skills and a genuine desire to learn and share knowledge
What we offer
A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks
Comprehensive Employer Assistance Program
Bonuses and incentives for upskilling
Referral bonus
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