Senior Customer Success Architect
We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.
This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
As a Customer Success Architect, you will:
Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
Serve as a trusted technical advisor for our customers.
Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
You'll be a great addition to the team if you have:
At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.