Senior Site Reliability Engineer

Your Impact on Our Mission

A Site Reliability Engineer at Zocdoc plays a foundational role in enabling the entire engineering organization to move quickly, safely, and with confidence. Our mission is to design, automate, and operate the infrastructure and tooling that power every build, deployment, and runtime environment across the company. DevOps engineers ensure that systems are secure by default, observable, cost-efficient, and reliable, while reducing friction for developers and minimizing operational risk.

We strive to eliminate repetitive manual work through thoughtful automation, build standardization, and continuous improvement. We look ahead - anticipating scaling challenges, security needs, and system weaknesses - so that engineers can focus on delivering value to patients and providers without being burdened by infrastructure complexity.

Above all, the mission of a Site Reliability Engineer is to build resilient systems and frictionless pathways, ensuring that every line of code written at Zocdoc is of exceptional quality and written with minimal effort. We serve as partners, problem-solvers, and reliability advocates who lift the engineering organization through rigorous execution, curiosity, ownership, and a relentless focus on system health and developer experience.

You’ll enjoy this role if you…

Like working on practical, hands-on DevOps problems

Enjoy supporting engineers by improving reliability and automation

Thrive in environments where consistency and quality matter

Are curious, proactive, and energized by solving operational issues

Want to sharpen your skills across cloud, CI/CD, and container systems

Your day-to-day is…

Executing patching workflows

Maintaining CI/CD infrastructure

Handling day-to-day support tickets & operational requests

Participating in the DevOps on-call rotation

Managing and improving our Artifactory instance

Running scheduled and automated security scans on container registries

Creating and updating base container images used organisation-wide

Writing scripts and small automations to reduce manual effort

Monitoring system health and responding to alerts

Documenting runbooks, standard procedures, and operational workflows

You’ll be successful in this role if you have…

6+ years in DevOps, SRE, or Platform Engineering

Experience with Linux systems, patching cycles, and container internals

Familiarity with AWS foundational services and cloud operations

Experience with CI/CD tools (TeamCity, Jenkins, GitHub Actions, etc.)

Hands-on knowledge of Docker and image registry management

Basic experience with CDK, Terraform or similar IaC tooling

Strong troubleshooting skills and comfort operating in on-call environments

A bias toward automation, quality, and consistency in execution

Benefits

An incredible team of smart and supportive people

A competitive compensation package, including attractive medical insurance

Amazing perks – think catered lunch every day, Ping Pong, etc.

Daycare reimbursement

The chance to create a better healthcare experience for millions of patients!

Corporate wellness programs with Headspace

Cellphone and wifi reimbursement

Competitive parental leave

Sabbatical leave (over 5 years)

Annual sponsored health check-ups

Sponsored counselling and therapy via Betterlyf

Competitive PTO

Zocdoc is certified as a Great Place to Work 2022-2026