Senior Service Technician, Service Operations, Labs (PM Shift) - DoorDash Dot
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
As a Senior member of our Service Operations team at DoorDash Labs, you'll take on advanced diagnostic and repair work that keeps our robot fleet running. You'll work closely with the Associate Operations Manager and own your workload with minimal supervision. This role is fully on-site in Mesa, AZ, on the PM shift (2:30 PM – 11:00 PM), including at least one weekend day.
You’re excited about this opportunity because you will…
Execute any Senior Service Technician task and:
Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks
Work independently to manage and prioritize assigned workload effectively
Calibrates, configures, and maintains specialized diagnostic tools and test equipment
We’re excited about you because you have…
2+ years of service work experience
Curiosity and an inclination for all things mechanical and repair
Strong communication and documentation skills
Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
Experience with JIRA, MaintainX, and other service tools and systems is a major plus
Valid U.S. drivers license required and a successful completion of MVR required