CRM Operations & Braze Specialist

Your mission

Keep Bitpanda's Braze running right. You will own the configuration of our Braze workspaces, the user attributes and segments our campaigns depend on, our templates and content blocks, and the quality checks before every send across our European markets. You make sure the CRM team can build and ship campaigns without worrying about the tool underneath.

What you'll do

Configure and maintain our Braze workspaces: attributes, segments, templates, content blocks and Liquid logic.

Set up multi-market sends with Localisation so every language version is right.

Run QA before every send and own deliverability hygiene.

Fix broken attributes, templates and sends first-line; escalate pipeline issues to our MarTech Engineer.

Document the setup so the team is never dependent on one person.

Who you are

You have two to four years administering Braze (or similar CRM platform) for a multi-market programme.

You own configuration, attributes, templates and QA hands-on; you are not looking for a strategy role.

You are comfortable with Liquid, HTML and CSS for email templates, basic SQL for segment checks and reading integration documentation.

You document what you build and you check before you send.