Senior Operations Manager
Location: 400 Smoketree Plaza, North Aurora, IL 60542
Shift: Monday - Friday, day shift, with flexibility to work weekend and night shifts as needed.
Role Description:
You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General, Fulfillment Operations who also serves as the backup for this role.
What you’ll do:
Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
Ensure that we meet and exceed our merchant’s expectations.
Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
Additional duties and responsibilities as necessary.
What you’ll bring to the table:
6+ years of leadership experience.
Facility Start-Up experience.
Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
Demonstrated track record of taking ownership and driving results.
Understanding of Lean and Six Sigma.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary of $89,235 - $118,980. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.