Area Manager, Fulfillment Operations
Location: 400 Smoke Tree Plz, North Aurora, IL 60542
Schedule: Two shifts open: Monday - Friday 6am-4pm OR Monday - Friday 3:30pm-1am
Role Description:
The Replenishment Area Manager is responsible for overseeing all replenishment activities within the fulfillment center to ensure inventory is accurately and efficiently moved from reserve storage locations to pick faces. This role drives safety, quality, productivity, inventory accuracy, and associate engagement while supporting daily operational goals and customer service expectations. This role reports to the Senior Operations Manager, Fulfillment Operations, who also serves as the backup for this role.
What you’ll do:
Operational Execution
Oversee daily replenishment operations to ensure inventory is available in pick locations to support customer order fulfillment and service-level commitments.
Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate execution of replenishment tasks.
Manage labor allocation and workflow prioritization based on volume forecasts, order demand, and operational needs.
Partner closely with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues that may impact fulfillment.
Drive performance against key operational metrics, including replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy.
Escalate risks and capacity constraints proactively while implementing corrective actions to minimize disruptions.
Ensure replenishment tasks are completed in accordance with standard work, process controls, and quality requirements.
Support peak operations through effective staffing, cross-training, and workload balancing across shifts.
Identify process improvement opportunities to increase efficiency, reduce replenishment defects, and improve overall operational flow.
Maintain clear communication with leadership and support teams regarding operational performance, priorities, risks, and action plans.
Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Inventory Management
Ensure accurate inventory movements and location integrity.
Resolve replenishment exceptions, shortages, and inventory discrepancies.
Identify root causes and implement corrective actions.
People Leadership
Manage, coach, and develop Leads, Clerks, and Associates.
Set daily priorities and performance expectations.
Support cross-training, engagement, and accountability.
Performance Management
Track key metrics including replenishment completion, productivity, inventory accuracy, labor utilization, safety, and backlog.
Drive continuous improvement and corrective actions to close performance gaps.
Stakeholder Management
Collaborate with Operations, ICQA, Inbound, and Support teams.
Communicate operational risks, staffing needs, and inventory concerns.
Escalate issues and provide timely updates on action plans.
Additional duties and responsibilities as necessary.
What you’ll bring to the table:
2+ years of leadership experience in warehouse, fulfillment, or logistics operations.
Working knowledge of inventory management and replenishment processes.
Experience leading teams in a fast-paced environment.
Excellent analytical, communication, and problem-solving skills.
Proficient with WMS and operational reporting tools.
Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
Ability to lift up to 50 lbs without restriction.
Able to stand and walk continuously during and up to a 8-10 hr shift.
Able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $70,000 - $75,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.