Senior Loss Prevention Manager
THE ROLE
Senior Loss Prevention Manager - Carneys Point, NJ
We are seeking a Loss Prevention Manager to join our site (Returns Center) in New Jersey as an individual contributor. In this critical security and asset protection role, you will serve as the primary loss prevention professional responsible for protecting company assets, preventing theft and fraud, and ensuring operational security. You will manage security personnel during shifts, conduct comprehensive loss prevention investigations, develop and implement site-specific LP policies, monitor and maintain CCTV systems, and coordinate with external security and technology vendors. Your work directly protects Quince assets while maintaining a secure, compliant operational environment at site.
Responsibilities
Security Headcount Management & Shift Coordination
Oversee security personnel assignments and schedules across operational shifts
Conduct daily briefings and debrief sessions with security HC to communicate protocols and incident updates
Monitor security personnel performance and provide feedback on adherence to procedures
Ensure proper security coverage during high-risk periods and special events
Loss Prevention Investigations & Event Management
Investigate suspected theft, fraud, and unexplained losses
Conduct incident reviews, document findings, and prepare investigation reports
Collaborate with operations team on root cause analysis and corrective actions
Manage emergency response and coordinate with law enforcement when necessary
CCTV System Monitoring & Maintenance
Monitor CCTV system performance and investigate technical issues
Review footage for security incidents, suspicious activities, and operational insights
Coordinate CCTV maintenance, upgrades, and vendor support requests
Maintain CCTV footage archives and retention according to compliance requirements
Loss Prevention Policy Development & Compliance
Develop and implement site-specific LP policies, procedures, and protocols
Ensure compliance with local, state, and federal security and asset protection regulations
Conduct security awareness training for operations and warehouse staff
Vendor Management & External Relations
Manage relationships with security agency vendors and coordinate contract renewals
Communicate with CCTV vendors on system performance, repairs, and technology upgrades
Evaluate security vendor performance and cost-effectiveness; negotiate terms where applicable
Qualifications
Required:
6+ years of experience in loss prevention, asset protection, or security management
Proven experience investigating theft, fraud, and security incidents
Strong understanding of CCTV systems, surveillance technology, and monitoring protocols
Excellent investigative and analytical skills with meticulous attention to detail
Strong communication and interpersonal skills; ability to manage and coordinate with security personnel
Knowledge of security policies, compliance requirements, and legal considerations in loss prevention
Ability to work independently, remain objective, and handle sensitive situations professionally
Preferred:
Experience in warehouse, returns processing, or logistics operations
Certification in loss prevention, security management, or related field (CPP, CFE, or equivalent)
Background in e-commerce, direct-to-consumer (DTC), or retail operations
Familiarity with inventory management systems and loss analytics tools
Experience coordinating with law enforcement and external security agencies
Work Schedule
Full-time position: 40 hours per week (Monday–Friday)
Schedule flexibility required to accommodate security operations and shift coverage across Monday–Sunday operations
May include occasional evening, weekend, or on-call hours depending on security incidents or investigations
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$91,000—$154,000 USD