3PL Operations Manager, EU
About the Role
We're looking for a 3PL Operations Manager to own warehouse operations across our EU 3PL network, spanning multiple fulfillment centers and member states. You'll manage everything from customs clearance at entry into the EU through to outbound dispatch in each local market — coordinating across countries, languages, and regulatory regimes to keep warehouse operations fast, accurate, and cost-efficient as we scale across Europe.
What You'll Do
Warehouse & Fulfillment Operations
Own day-to-day performance of 3PL partners across our EU fulfillment centers (e.g., Germany, Netherlands, Poland, France), ensuring consistent, accurate order processing across all sales channels
Set, monitor, and enforce SLAs and KPIs — order accuracy, pick/pack turnaround, on-time dispatch, and delivery performance — at each warehouse and market
Optimize outbound fulfillment processes (picking, packing, and dispatch turnaround) to match local operational expectations in each country served
Coordinate inbound logistics with suppliers, freight forwarders, and 3PLs, including customs clearance at the point of entry into the EU and intra-EU stock movement under free circulation
Inventory & Continuous Improvement
Balance inventory allocation across EU warehouses to minimize cross-border transfer delays and cost, partnering closely with supply chain and planning
Investigate and resolve operational issues — mispicks, damaged goods, inventory discrepancies, customs holds — escalating to 3PL partners as needed
Drive continuous improvement initiatives to reduce cost-per-order, improve delivery speed, and enhance the customer experience in each market
Systems & Reporting
Partner with IT and operations to optimize WMS, OMS, and ERP systems and their integrations, including automation opportunities across multi-country operations
Build reporting and dashboards to track fulfillment performance, cost trends, and SLA compliance by warehouse and country; turn data into actionable recommendations
Cross-Functional Partnership
Collaborate with customer service, supply chain, planning, and engineering teams — often across countries and time zones — to proactively resolve fulfillment challenges
Serve as the operational point of contact for EU 3PL partners, including site visits across markets as needed
What You'll Bring
Required
5–8+ years managing 3PL providers and warehouse operations across multiple EU countries in a high-volume ecommerce or retail environment
Strong background in inbound, outbound, and inventory control across multiple warehouse locations
Solid grasp of fulfillment SLAs and KPIs (order accuracy, on-time dispatch/delivery, cost-per-order)
Hands-on experience with WMS, OMS, and ERP platforms
Strong analytical skills (Excel, SQL, or BI tools)
Track record resolving operational issues — delays, mispicks, inventory discrepancies, customs holds
Excellent communication skills, comfortable managing partners and stakeholders across countries, cultures, and time zones
Preferred
Fluency in an additional European language beyond business English
Experience negotiating 3PL contracts across multiple EU countries
Background scaling operations in a fast-growing DTC or ecommerce environment
Experience leading WMS/OMS integrations or fulfillment automation projects across multiple markets
Familiarity with duty deferment accounts, bonded warehousing, or other EU import cost-reduction scheme