Senior Credit Controller - USA Specialist
Senior Credit Controller - USA Specialist
Location: Manchester
OUR WORKPLACE VALUES
Positivity, Respect, Ownership, Fun, Excellence and Success (PROFES) are the values that make up the heart of our culture at Amoria Group, and we expect all employees to consistently demonstrate these behaviours in the workplace.
We believe in creating an environment where people can thrive professionally whilst enjoying being part of a supportive, ambitious and collaborative team.
ROLE OVERVIEW
We are looking for an experienced and proactive Senior Credit Controller to join our Finance Operations team based in Manchester.
This is a key role within the business, responsible for managing complex ledgers, driving collections performance, reducing aged debt and building strong relationships with both internal stakeholders and external clients across our UK and US operations.
The successful person will take ownership of the end to end credit control process, ensuring outstanding balances are collected efficiently whilst maintaining excellent client relationships and supporting wider business performance.
This role will also play an important part in improving processes, supporting team development and driving continuous improvement initiatives across the finance function.
This role will be supporting our US divisions, the working hours will be 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays.
DUTIES & RESPONSIBILITIES:
Credit Control & Collections
Manage and collect outstanding debt across complex, high value ledgers
Reduce debtor days and improve overall cash flow performance
Monitor aged debt and proactively escalate high risk accounts
Conduct regular ledger reviews and provide updates on performance, risks and trends
Issue account statements, reminders and resolve invoice related queries
Negotiate payment plans where required
Liaise with legal representatives on escalated debt recovery matters
Conduct credit risk assessments for new and existing clients
Stakeholder Management & Customer Service
Build strong relationships with clients and internal stakeholders across Sales, Operations and Leadership teams
Partner closely with consultants and managers regarding outstanding debt, billing issues and queries impacting commission or payroll
Respond to queries professionally and efficiently, ensuring a high level of service at all times
Manage finance inboxes and ensure queries are resolved within agreed SLAs
Billing & Invoicing Support
Support accurate and timely invoicing processes across contract and permanent divisions
Review billing information and supporting documentation to ensure accuracy
Assist with invoice corrections, rebills and billing related queries
Monitor purchase orders and unbilled items, ensuring issues are resolved quickly
Payments & Reconciliations
Allocate incoming payments accurately within the finance system
Support bank reconciliations and resolve discrepancies
Assist with payment processing and audit related queries where required
Continuous Improvement & Team Support
Act as a key point of contact for credit control process queries
Support and mentor junior team members where required
Identify opportunities to improve processes, efficiency and reporting across the finance function
Contribute to continuous improvement initiatives and best practice sharing
THE PERSON:
Essential Experience
Previous experience within a Senior Credit Controller or similar position
Proven experience managing complex ledgers and high value accounts
Track record of reducing debtor days and improving cash collection performance
Strong stakeholder management and communication skills
Ability to manage workload effectively within a fast paced environment
Confidence dealing with difficult conversations and escalations professionally
Proficiency with finance systems and Microsoft Office, particularly Excel
Desirable
Previous experience within recruitment, staffing or professional services
Experience working with US or international clients
Exposure to multi currency environments
Experience using CRM or ticketing systems
Understanding of IFRS or UK GAAP standards
Behaviours
Positive and proactive approach
Strong attention to detail
Resilient and confident communicator
Able to work effectively under pressure and to deadlines
Embodies Amoria Group’s PROFES values
Flexible to work 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays