RESEA Specialists

TITLE:  RESEA Specialist

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire a RESEA Specialist to deliver Reemployment Services and Eligibility Assessment (RESEA) services to unemployment insurance (UI) claimants in the Deep East Texas Workforce Development Area. The RESEA Specialist engages customers assigned to RESEA, ensures timely participation, delivers targeted reemployment services, reviews continued UI eligibility, and connects claimants to employment outcomes. Work is performed under the supervision of the Deputy Director.

Your Impact On Career Teams’s Success:

Conduct RESEA orientations and individualized appointments with UI claimants assigned to the program

Review and verify claimants' continued UI eligibility and work-search requirements, and report potential eligibility issues to the Texas Workforce Commission (TWC)

Develop and review individualized reemployment plans with claimants based on their skills and occupational goals

Assess claimants' employment, skills, and training needs through interviewing and other methods

Provide labor market information and personalized job-search assistance

Refer claimants to reemployment services, training, and WIOA programs as appropriate, and follow up on those referrals

Ensure timely participation and that claimants complete all required RESEA activities to maintain benefits

Schedule RESEA appointments, document participation in Work In Texas, and follow up on missed appointments

Maintain accurate case files for each claimant, ensuring each file contains all required documentation and meets compliance requirements

Meet and/or exceed RESEA participation and performance targets

Follow all policies, procedures, and regulations related to RESEA and eligibility documentation

Complete all required reports within the data management system

Participate in all staff-related events as required, including training, staff meetings, and individual supervision

Approach each day and task with a "ZAG" mindset

Other duties and projects as needed

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable, related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify For This Role, You Must Have:

Bachelor's degree or higher, or an equivalent combination of education and experience

Knowledge of the WIOA program, unemployment insurance, and other workforce program requirements

Strong communication skills and knowledge about community resources

Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions

Computer literate with MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems

Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

Ability to serve as a role model to customers and motivate them toward achieving goals

Ability to meet and/or exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Bilingual or multilingual

Strong multitasking abilities and a proactive approach to tasks

Experience with Work In Texas or a similar case management system

Training in trauma-informed care, evidence-based practice, and/or whole family services

Salary: $37,000-$40,000/yr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel:  As needed