Principal Product Manager - Customer Experience and AI

We have an opening for a Principal Product Manager to help us lead the charge in making Constant Contact an AI-native, mobile-first marketing platform.

This is a high-leverage "builder" role designed for someone who thrives in ambiguity. Whether you are launching a brand-new AI-driven product line or modernizing an existing platform pillar, you will be on the cutting edge of how the product development lifecycle is changing. You will form clear hypotheses, use AI to test and refine them, and work closely with Design and Engineering to bring ideas to market. The focus is on rapid experimentation and learning as quickly as possible.

What You’ll Do

Drive Growth Metrics: Own the strategy and execution for key growth levers, specifically focusing on customer outcomes

Prove Customer Value: Develop and defend "strong opinions" on how we demonstrate value to users. You’ll use insightful research and behavioral metrics to build features that make the benefits of Constant Contact impossible to ignore

Lead through Influence: As a Principal IC, you will lead a group of passionate engineers and designers to deliver a vision that is actionable, research-backed, and ROI-driven

Mentor the Craft: Act as a "multiplier" for the product organization. You will mentor other PMs, leveling up their product discovery, strategic thinking, and execution skills to help the entire team move faster than ever before

Collaborate & Navigate: Partner with the rest of the organization to clarify requirements and navigate highly complex, ambiguous problem spaces across our squads.

Who You Are

You are a seasoned product leader with a track record of "doing it before." You understand the nuances of SaaS growth and are passionate about the intersection of design excellence and business results.

Experienced Leader: 8+ years in Product Management, specifically within SaaS. You have a proven track record of moving the needle on retention and growth metrics

Strategic & Opinionated: You don’t just take orders; you bring a perspective on what "good" looks like. You can articulate and defend a product vision to all audiences, including the executive team

AI Enabled & Exploring: You know that the future of product management and PDLC go through amplifying your efforts through AI. You are actively trialling and experimenting with tools that help you become a 10x product leader

Mentor & Coach: You have a natural ability to level up those around you. You value teamwork and can give/solicit the kind of feedback that raises the bar for the entire organization

User Champion: You can empathize deeply with small business owners and champion their cause throughout the design and development process

Agile & Adaptable: You thrive in fast-paced, collaborative environments and can balance the need for great design with the urgency of short deadlines

Nice to Have

Experience in the SMB (Small-to-Medium Business) space

Background in early-stage startups or "internal startups" within larger companies

Experience mentoring senior PMs and setting organizational product standards

#LI-HK1 #LI-Remote

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$148,782—$185,977 USD