Performance Manager

TITLE: Performance Manager

REPORTS TO:  Project Director

LOCATION:  Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire a Performance Manager who will conduct regular analyses of workforce activities, evaluate compliance with policies and procedures, implement quality improvement initiatives, and provide technical assistance for performance enhancement. The Performance Manager role is performed under the supervision of the Project Director.

Your Impact on Career Team’s Success:

Conduct analyses of workforce activities in Work In Texas to assess program performance

Use statistical sampling, auditing, and observation to evaluate compliance with policies, procedures, and contract requirements

Implement continuous quality improvement through ongoing reviews and identify areas for enhancement

Review performance trends and provide technical assistance for areas of non-compliance or low performance

Assist in conducting quality reviews, prepare reports, and disseminate monitoring documents

Communicate findings and recommendations effectively to the Project Director, Deputy Director, and leadership team

Review operational procedures, provide technical assistance, and make recommendations for enhancement

Update and maintain the document control system, Work In Texas, and other needed systems

Create and implement a monitoring system to ensure consistency in operational procedures

Verify performance data and generate weekly performance reports for senior management and the leadership team

Approach each day and task with a "ZAG" mindset

Other duties and projects as needed

To Qualify for This Role, You Must Have:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience

Proven experience in data analysis, statistical analysis, and performance evaluation

Strong knowledge of federal, state, and local workforce programs and regulations

Proficiency in data analysis tools and software

Exceptional attention to detail, analytical skills, and problem-solving abilities

Excellent communication, presentation, and reporting skills

Ability to work independently and collaboratively in a fast-paced environment

Commitment to achieving performance goals and driving continuous improvement

Willingness to uphold Career Team’s core values and foster a culture of innovation and collaboration

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

Master's or MBA degree

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Bilingual or multilingual

Strong multitasking abilities and proactive approach to tasks

Experience with workforce data systems (Work In Texas) and reporting or business intelligence tools

Familiarity with TWC performance measures and monitoring standards

Salary: $52,000 - $57,000/yr

Travel:  As needed