Marketing Operations Associate I

Your Impact on Our Mission:

As a Marketing Operations Associate (Level 1), you will play a crucial role in driving our mission by managing and executing operational workflows across product and acquisition marketing (Patient CRM, lead conversion, offline campaigns). You’ll partner cross-functionally to scope requirements, deliver ad hoc to long-term projects, and document workflows. Your diligent research and data management efforts will directly enhance the accessibility and quality of healthcare information, empowering patients and providers alike with the resources they need to make informed decisions.

You’ll Enjoy This Role if You…

Are a confident, adaptive learner who ramps quickly and brings fresh, test‑and‑learn approaches to in‑flight projects.

Are meticulous in planning and execution, with exceptional attention to detail and the ability to juggle multiple stakeholders and projects without sacrificing quality or deadlines.

Communicate clearly and proactively (written and verbal), collaborate cross‑functionally, and document workflows for repeatable, scalable excellence.

Thrive in a fast‑paced, constantly evolving environment and operate in the sweet spot between structure, independence, and improvisation.

Are excited to evaluate and implement AI‑based solutions (e.g., workflow automation, content ops, data research) to improve efficiency and impact.

Your Day to Day Is…

Utilize the internet, AI tools, and proprietary applications to execute and improve operational workflows across product and acquisition marketing projects (e.g., SEO, Patient CRM, SPO/offline campaigns).

Conduct thorough data verification through both structured and unstructured research to ensure accuracy, completeness, and consistency.

Meet or exceed defined performance metrics for productivity and accuracy, maintaining clear logs and dashboards where applicable.

Proactively communicate process-related challenges, glitches, or blockers to the team lead, and ensure timely, professional responses to emails and other channels.

Stay current on relevant guidelines, SOPs, and policies; apply updates promptly and document changes.

Contribute to ad hoc and short-term projects, aligning deliverables with requirements, timelines, and quality expectations.

Participate in and support project development with a focus on data integrity and workflow optimization, including identifying opportunities to implement AI-driven automation.

You’d be Successful in This Role if You Have…

At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)

0-2 years of work experience

Familiarity with MS Excel, MS Word, and AI‑driven tools (e.g., ChatGPT, other LLMs), plus strong web research techniques.

Superior verbal and written communication skills in English

A quick learner with adaptability to new changes

Keen analytical abilities, thorough attention to detail, and a focused approach

Excellent interpersonal skills and the ability to work both collaboratively and independently

Benefits…

An incredible team of smart and supportive people

A competitive compensation package, including attractive medical insurance

Amazing perks – think catered lunch every day, Ping Pong, etc.

Daycare/creche facility for kids

The chance to create a better healthcare experience for millions of patients!

Corporate wellness programs with Headspace

Cellphone and wifi reimbursement

Competitive parental leave

Sabbatical leave (over 5 years)

Annual sponsored health check-ups

Zocdoc is certified as a Great Place to Work 2025-2026