Maintenance Manager, Tahoe

About This Role:

We are looking for a talented and solutions-oriented individual to support our Lake Tahoe homes and owners. This person will play a critical role in ensuring our Owners have the best possible experience, and will cover our Pacaso properties as we grow. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service.

What You'll Do:

Create a welcoming environment for our Owners by ensuring their homes are well maintained through preventative maintenance and regular inspections

Expect the unexpected: No two days are the same, but all will likely be spent traveling, and performing various maintenance tasks in our homes. Flexibility and adaptability is a must.

Quickly solve for Owner-reported issues regarding maintenance, as needed

Appliance troubleshooting

Cable/Wi-Fi troubleshooting

Basic HVAC repair

Light plumbing

Light electrical

Basic pool maintenance

Prepare a scope of work during the inspection period for each home, identifying issues and logging future maintenance items that will need to be performed both pre and post ownership

Maintain a catalog for each Pacaso in your market, detailing the equipment and systems in use to ensure quick service work in perpetuity

Create preventative maintenance work orders and schedule in accordance with our turn days

Perform other responsibilities when duty calls; life is unpredictable!

This is a full time salaried role offering $85,000 with an additional tools and vehicle stipend

About You:

You possess a leader’s mindset and a broad skillset: You see a problem, and take charge of the situation. You are not afraid to bring people and resources together to get the job done

You have a can do/will do attitude: Our owners are our top priority, and when an issue arises, it’s all hands on deck to ensure their experience is world-class.  A willingness to help when needed is essential. This will include being available to step in on weekends and holidays

You have an eye for detail and are not afraid to ask questions and/or suggest opportunities for improvement.

You have the ability and willingness to travel to where the need is

You communicate clearly and decisively to ensure all stakeholders are well informed at any given time

You are tech savvy: You can manage work orders and update tasks on an online platform when needed, and can maintain a high level of responsiveness

You have your own tools and equipment, a valid Driver’s License, and reliable transportation

You are able to maneuver tight spaces and lift heavy objects (up to 50lbs)

You have experience solving various maintenance issues within single and multi-family homes

Pool/Spa maintenance experience preferred

HVAC maintenance experience preferred

Home Security systems experience is a plus!

Home Automation - installation and troubleshooting experience is a plus!