IT Systems Administrator

Group Overview

Metrea is actively building its presence in Australia as part of a deliberate, globally coordinated expansion into the Asia-Pacific region. Our Asia-Pacific Market Group, headquartered in Brisbane with an additional office in Perth, is the enterprise's dedicated regional interface — connecting Australia's national security community with Metrea's full suite of capabilities across three core domains: Aerospace, Electromagnetic & Cyber, and Digital & Synthetic. Metrea is now bringing that same depth of mission expertise and proven operating model to Australia.

Underpinning these capabilities is a global network of Support Groups spanning people, finance, platform, operations, legal, and engagement — ensuring that as we grow in Australia, we do so with the full weight of an established global enterprise behind us.

Metrea's solutions are built for elegance: effective, efficient, and evolving — enabling our partners to scale capacity and achieve asymmetric advantage against rapidly evolving threats.

Position Summary

As an IT Systems Administrator, you will support Metrea's global IT operations by delivering high-quality end-user services to colleagues across Australia and the wider organisation. Working closely with the Global Operations Centre and IT teams, you will manage user onboarding and offboarding, endpoint provisioning, asset lifecycle management, service requests, inventory control, and day-to-day technology support to ensure a seamless user experience.

This role requires a proactive, customer-focused individual who can independently manage operational activities, coordinate with internal stakeholders, maintain accurate records, and contribute to the continuous improvement of IT service delivery processes.

What You'll Do

As an IT Systems Administrator, you will provide responsive, customer-focused IT support to colleagues across the business, ensuring seamless onboarding, offboarding, device lifecycle management, and resolution of day-to-day technology issues. Support the Global Operations Centre by managing IT assets, coordinating equipment provisioning and returns, maintaining accurate inventory records, and contributing to the efficient delivery of IT services. Responsibilities fall into the following main areas:

Provide exceptional customer service and technical support to internal users across the business

Manage user onboarding, transfers, and offboarding activities, ensuring accounts, devices, licences, and access permissions are correctly provisioned

Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration technologies

Coordinate equipment returns, device refresh programs, and hardware replacement activities

Maintain accurate IT asset, inventory, and configuration records

Monitor and fulfil service requests, incidents, and operational tasks within agreed service levels

Assist users with Microsoft 365 applications, authentication issues, collaboration tools, and endpoint support

Coordinate with global IT teams and vendors to resolve incidents and service requests

Support meeting rooms, audio-visual equipment, and workplace technology

Maintain operational documentation, procedures, and knowledge base articles

Assist with procurement activities and the management of hardware and software assets

Support compliance with organisational security policies and operational processes

What You Bring

The successful candidate will have the following key qualifications, skills, and experiences:

3-5 years' experience in IT support, IT operations, systems administration, or infrastructure support roles

Experience supporting Microsoft 365 and Azure environments

Experience managing Intune-managed devices

Experience working independently in onsite support environments

Experience supporting geographically dispersed users

Experience working with classified networks is highly desirable

Additional Eligibility Qualifications

Preferred certifications:

ITIL 4 Foundation

CompTIA A+ or Network+

CompTIA Security+

Microsoft Azure Fundamentals (AZ-900)

Microsoft 365 Fundamentals (MS-900)

Microsoft Modern Desktop Administrator (MD-102)

Microsoft Azure Administrator (AZ-104)

Benefits

Private Health Insurance

Generous Annual Leave

Annual incentive plan

Paid parental leave

Life and disability insurance

Income Protection Insurance

Employee Assistance Program

Novated Car Leasing

Work Authorization / Security Clearance

Ability to obtain and maintain an AGSVA Security Clearance

Inclusion Statement

We are committed to building a team that reflects a broad range of backgrounds, experiences and perspectives. We welcome applications from all qualified candidates and make hiring decisions based on capability, potential and alignment with our values. If you require any adjustments throughout the recruitment process, please let us know.