IT Support Specialist
About the team
The IT Support team keeps our business running smoothly by providing prompt, user-centric technical assistance and ensuring our workplace hardware, software, and systems remain reliable and secure. We handle daily troubleshooting, lead seamless onboarding and offboarding workflows, and partner closely with Infrastructure and Security to resolve complex challenges—all while maintaining robust documentation and continuously refining our support standards.
About the role
We are looking for a proactive, service-oriented IT Support Specialist to take end-to-end ownership of day-to-day user requests and drive operational efficiency across macOS, Windows, and Linux ecosystems. Working with modern ITSM tools, you will troubleshoot complex hardware and software challenges, explore diverse enterprise technologies, and sharpen your technical skills as a vital bridge between our employees and advanced engineering groups.
Responsibilities and Duties
Providing first-line technical support to employees and handling incoming IT requests and incidents
Troubleshooting hardware, software, operating system, and network connectivity issues across macOS, Windows, and Linux environments
Installing, configuring, and maintaining computers, mobile devices, printers, and other IT equipment
Managing user accounts, access rights, and permissions across company systems
Performing IT onboarding and offboarding activities, including equipment preparation and account configuration
Managing service desk tickets, prioritizing requests, and ensuring timely communication and resolution
Maintaining IT asset records and keeping technical documentation and knowledge base articles up to date
Qualifications and Skills
Practical experience troubleshooting and supporting macOS, Windows, and Linux workstations, along with related hardware and peripherals
Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and basic endpoint security practices
Hands-on familiarity with ticketing systems (ITSM) and day-to-day user account and access management
Strong, empathetic communication skills with the ability to explain technical concepts clearly to non-technical colleagues
High ownership and structured problem-solving, with the ability to prioritize tasks and see issues through to full resolution
At least an intermediate level of English
Nice to have
Familiarity with MDM solutions (e.g., Intune, Jamf), IAM tools, or IT asset management systems
Basic scripting skills (Bash or PowerShell) to automate everyday tasks
Experience administering cloud collaboration platforms (Google Workspace or Microsoft 365)
A proactive mindset with a drive to document solutions, optimize processes, and explore new technologies
We offer multiple benefits that include
The environment of equal opportunities, a transparent and value-based corporate culture, and an individual approach to each team member
Competitive salary packages with performance-based annual reviews
Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
21 paid vacation days per year, paid public holidays according to Ukrainian legislation
Gig-contract
Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
Medical insurance is provided from day one. Sick leaves and medical leaves are available
Free meals, fruits, and snacks when working in the office.