Customer Success Manager
Job Title: Customer Success Manager
Locations: Remote- Highly preferred Eastern or Central Time Zone
Reports to: Senior Manager, Customer Success
A quick snapshot…
The Customer Success Manager will manage a portfolio of Conga’s large, and complex national and global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership.
You will act as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.
Why it’s a big deal….
Conga’s customers are industry leaders who rely on us to power their revenue operations at scale. As a Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for national and global enterprises. Your work directly impacts customer retention, expansion, and satisfaction, making you a key driver of Conga’s growth. This is a high-visibility role where your ability to build trust, influence adoption, and deliver value will make a measurable difference.
Are you the person we’re looking for?
Required experience: 3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise level, national or global customer accounts. As a subset of total experience, 3 or more years of B2B SaaS Customer Success experience in a complex enterprise grade SaaS company with a proven track record of customer retention and expansion.
Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies. Uses data-driven approaches to guide customer maturity, identify areas for improvement, and track success with precision. Be comfortable using tools such as PowerBI, Gainsight, Salesforce and Clari.
Communication and interpersonal skills: Exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive-level and non-technical audiences. Skilled at building rapport, earning trust, and managing relationships across diverse customer profiles and internal teams.
Strategic problem-solver with a proactive mindset—comfortable navigating complexity and ambiguity. Equally adept at diving into operational details and engaging at a strategic level to drive meaningful customer outcomes.
Project management proficiency: Demonstrated ability to lead complex, cross-functional customer initiatives from planning through execution. Skilled at defining objectives, coordinating stakeholders, managing timelines, dependencies, risks, and action items, and maintaining accountability to drive initiatives toward measurable outcomes.
Business acumen: Able to align product functionality and adoption to broader business goals, interpreting or creating these in partnership with your customers Confident in advising on best practices, backed by a solid understanding of revenue models, KPIs, and financial metrics relevant to the customer’s industry.
Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships.
Innate curiosity and adaptability: Demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve.
Here’s what will give you an edge…
Experience with Revenue Lifecycle Management, strategic pricing, contract management, CPQ, or related commercial process platforms
Strong technical background demonstrating a command of the products or platform
Able to demonstrate a strong project management skillset
Exposure to working in a defined success methodology (e.g., structured QBRs, formal health scoring, executive business reviews)
A track record of contributing to expansion or renewal outcomes — not just customer satisfaction scores
Familiarity with how Enterprise Sales and CS teams collaborate on account strategy and pipeline development
Demonstrated ability to manage a book of business with 15+ accounts simultaneously without things falling through the cracks
Travel Requirements: Up to 30%
In the spirit of the Conga Edge, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our employees worldwide and communicating transparently about the structure of our compensation programs.
Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, employees receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
U.S base salary range:
$100,000—$125,000 USD