ISR Liaison Officer
Group Overview
Special Air Missions Group (SAM) is responsible for developing and delivering Metrea’s Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialised aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness. By consolidating expertise and infrastructure, SAM ensures Metrea’s airborne capabilities remain adaptable and mission-ready across dynamic operational environments.
Position Summary
The Liaison Officer (LO) serves as the primary operational interface between the client, deployed ISR teams, and File Leadership, ensuring effective coordination, accurate intelligence product delivery, and consistent situational awareness. Operating from control centres, the Liaison Officer manages PED (Processing, Exploitation, and Dissemination) workflows, real-time communication with flight crews, and all client-facing operational reporting.
This role ensures that ISR data is processed, exploited, and disseminated in accordance with client requirements and internal standards, enabling timely, actionable intelligence delivery. The Liaison Officer acts as the operational voice of the client during live missions, relaying prioritisation, tasking updates, and mission feedback to airborne crews.
The LO contributes to operational planning, supports after-action reviews, and maintains close coordination with Site Leads, Sensor Operators, and client stakeholders to ensure mission continuity and responsiveness. In addition to technical and operational responsibilities, the Liaison Officer is expected to demonstrate strong commercial awareness and the ability to engage confidently with clients across operational, technical, and commercial discussions, ensuring alignment between mission delivery and broader client objectives.
What You'll Do
PED Management & ISR Data Oversight
Lead and coordinate the full Processing, Exploitation, and Dissemination (PED) cycle to ensure timely, accurate transformation of ISR sensor data into actionable intelligence
Interface with Sensor Operators and analysts to guide product generation in alignment with client tasking
Monitor data feeds and mission outputs to ensure alignment with operational objectives and reporting standards
Conduct quality checks on ISR-derived products prior to client dissemination
Mission Coordination & Real-Time Communications
Maintain real-time communication with deployed flight crews, relaying re-tasking, prioritisation guidance, and mission-critical feedback from the client
Participate in pre-mission briefings to ensure clarity on tasking, objectives, and reporting outputs
Serve as the operational voice of the client during missions, ensuring responsiveness and mission flexibility
Deliver timely post-mission summaries to internal and external stakeholders
Reporting, Documentation & Feedback
Prepare and deliver daily, weekly, and mission-specific reports, consolidating operational outcomes and key intelligence insights
Document, track, and escalate client feedback to ensure follow-through by operational teams
Maintain and update client-facing SOPs, operational documentation, and reporting templates
Participate in after-action reviews and lessons-learned processes
Client Liaison, Commercial Awareness & Stakeholder Engagement
Serve as the primary client point of contact for operational matters, ensuring consistent, clear communication on tasking and deliverables
Represent company interests professionally in all client interactions, managing expectations and supporting issue resolution
Foster strong working relationships with host-nation representatives and multinational partners, as applicable
Escalate mission-critical risks, delays, or data gaps to leadership and the client as required
Demonstrate commercial awareness in all client interactions, ensuring the Liaison Officer is able to understand client priorities, anticipate needs, and engage comfortably across technical, operational, and commercial discussions
Operational Oversight & Collaboration
Coordinate closely with Site Leads, Sensor Operators, and mission-support staff to ensure mission readiness
Maintain awareness of aircraft availability, crew status, and sensor system readiness relevant to operational tasking
Contribute to operational planning and risk assessments, ensuring client expectations align with on-site capabilities
Compliance & Information Assurance
Ensure all intelligence dissemination adheres to appropriate classification, security, and data-protection protocols
Verify compliance with national, EU, partner-nation, and contract-specific regulatory frameworks
Report any breaches, complaints, or data discrepancies via the correct internal and external channels
Professional Development & Continuous Improvement
Remain current on ISR best practices, PED methodologies, mission-system updates, and client operating environments
Identify opportunities to improve PED workflows, reporting structures, or client coordination processes
Support onboarding or training of junior Liaison Officers or PED analysts when required
Contribute feedback that enhances ISR effectiveness and client satisfaction
What You Bring
Strong operational understanding of ISR mission structures, PED workflows, and reporting requirements
Demonstrated experience in high-tempo, client-facing operational environments
Excellent communication skills, including real-time operational decision-making and interpersonal coordination
Familiarity with ISR systems, data-handling protocols, and intelligence product formats is highly desirable
Proven ability to manage complex information flows and maintain situational awareness across multiple stakeholders
Experience working remotely with distributed or multinational operational teams
Commercial awareness with the ability to engage confidently with customers on operational, technical, and commercial matters
Additional Eligibility Qualifications
Experience in a liaison, ISR operations, intelligence analysis, or mission-coordination role preferred
Training or qualifications in intelligence, aviation operations, or PED-related fields beneficial
Proficiency with operational and reporting software tools
Work Authorization / Security Clearance
The employee will have the legal right to work in the European Union and will be able to produce valid right-to-work documentation along with the ability to obtain a security clearance.
AAP/EEO Statement
Metrea Aerial Effects is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other characteristics protected by law.
Position Type and Expected Hours of Work
This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.
Work Environment
This role operates primarily within a deployed operations centre, supporting live ISR missions, PED activities, and real-time coordination with airborne crews. The working environment is fast-paced and operationally dynamic, requiring sustained focus, continuous communication, and flexibility in response to mission demands. During off-rotation periods, the role transitions to a remote or hybrid environment to support reporting, planning, and ongoing client engagement.
Travel
Frequent; travel is required to support operational deployments, rotations at the deployed operations centre, client engagement, and mission-related coordination activities.