Home Team Assistant

Role:  Home Team Assistant

Location:  London, United Kingdom

About the role:

Reporting to the Office Services Manager, you'll keep front-of-house running smoothly while supporting a broad range of operational and facilities functions. At this level, the focus is on reliable delivery, clear communication, and a proactive attitude — noticing what needs doing and acting on it. You'll develop hands-on experience across workplace operations, supplier coordination, and office administration, with full training provided across all systems and tools.

What you will be doing:

Welcome clients, visitors, and employees, ensuring every interaction is warm, professional, and efficient

Manage office access across multiple locations — including issuing and removing access passes

Coordinate meeting room bookings and visitor arrangements

Set up and reset meeting rooms for client meetings, workshops, and internal sessions

Coordinate catering orders and provide hospitality support for client and team events

Support the planning and logistics of office events, pitches, and socials

Answer and direct incoming calls and respond to email requests in a timely manner

Provide diary management and scheduling support as needed

Maintain accurate records and documentation

Raise purchase orders and support day-to-day financial administration

Process deliveries, mail, and courier services

Keep multiple offices stocked with groceries, stationery, and supplies

Coordinate maintenance callouts and liaise with facilities providers as required

Support health and safety procedures and workplace compliance requirements

Support the Office Services Manager with operational tasks, projects, and administrative activities

What you need to be great in this role:

Experience in a front-of-house, reception, or customer-facing role — this can include retail, hospitality, events, or office environments

Strong organisational skills with the ability to manage multiple tasks and prioritise effectively

Clear, confident communication — written and verbal

A proactive approach: you notice what needs doing and act without being asked

Attention to detail, particularly when maintaining records and trackers

You stay focused and solutions-oriented when things get busy

You build easy, positive relationships with colleagues, clients, and visitors

Familiarity with Microsoft Outlook, Teams, or ticketing systems is helpful — full training is provided

A good understanding of workplace security and access control systems, or a genuine willingness to develop knowledge in this area

Basic awareness of financial administration, including purchase orders and invoice tracking

Curiosity about how AI tools can support day-to-day tasks — drafting communications, streamlining scheduling, or organising information

Willingness to explore AI tools relevant to operations and office management

Agentic mindset: the ability to break tasks into manageable steps and find practical, efficient solutions

Req ID: 18628

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