GTM Systems Architect

The GTM Systems Architect is responsible for optimizing, scaling, and governing Salesforce to support various cross functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product and Finance.

This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

Serve as a subject matter expert for Salesforce-related operational and process inquiries from the partnership team and other cross-functional partners

Respond to and triage complex process questions, identifying root causes and recommending scalable solutions rather than one-off fixes

Partner with stakeholders to refine and evolve workflows based on business needs

Drive and coordinate User Acceptance Testing (UAT) for Salesforce enhancements, releases, and system changes

Validate that implemented solutions meet functional requirements and business objectives prior to release

Focus primarily on maintaining the Salesforce Partner Ecosystem (Experience Cloud), sitting at the intersection of GTM Systems and Partnerships

Build and maintain scalable processes for partner onboarding, engagement tracking, and revenue attribution

Drive Salesforce adoption and optimize the user experience while maintaining documentation of how our systems are configured

We'd love to hear from you if you have:

7+ years of experience as a Salesforce Systems Administrator with Salesforce Partner Ecosystem Management, including experience supporting Sales or Revenue organizations

Deep understanding of the Salesforce platform and how it can integrate with other tools, along with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity

Outstanding ability to maintain Salesforce documentation and communicate at all levels of the organization

Strong data management abilities, including working knowledge of SQL/SOQL, and a strong understanding of the core Salesforce data model, along with advanced reporting and dashboard development experience

Demonstrated ability to independently manage multiple concurrent initiatives

While it's not required, it's an added plus if you also have:

Familiarity with a SaaS Go-To-Market business model

Previous experience working in a SCRUM or agile environment

Salesforce certifications

Salesforce Revenue Cloud

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000—$245,000 USD