Employer Services Manager

TITLE: Employer Services Manager

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire an Employer Services Manager to oversee the day-to-day operations of the business services team and ensure programmatic requirements and performance metrics are consistently met. This role supervises business services staff and coordinates job development activities with employers, ensuring alignment between job seekers and employers' hiring needs. The Employer Services Manager reports to the Deputy Director.

Your Impact on Career Team’s Success:

Perform all business service functions required to meet performance goals and assist team members with balancing workloads

Provide training and coaching to support the execution of the marketing plan and exceed employer expectations

Supervise the business services team to ensure the success of business services goals and Workforce system performance

Develop and oversee worksites and placements for work experience and on-the-job training contracts

Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development

Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs

Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals

Ensure local operating procedures and processes are implemented to maintain a high level of customer service

Facilitate employer access to all Workforce Development programs and supervise or perform specialized, technical, and consultative Workforce Development duties as needed

Develop and maintain effective working relationships with project team members, employers, and community partners

Oversee preparation of marketing plan reports and monitoring documents, identify areas for improvement, and communicate findings and recommendations to management and appropriate staff

Review and approve related policies and procedures to ensure consistent application of SOPs and attainment of goals

Approach each day and task with a "ZAG" mindset

Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

Bachelor's degree from an accredited college or university, or equivalent experience

2 years of supervisory experience and 2 years of business-to-business sales experience

Knowledge of the WIOA program and other workforce program requirements

Strong understanding of local labor market trends and industry demands

Creative and innovative approach to developing community-focused solutions

Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations

Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

Ability to serve as a role model to customers and motivate them toward achieving goals

Ability to meet and/or exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality

Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

Master's or MBA degree

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Bilingual or multilingual

Strong multitasking abilities and a proactive approach to tasks

Experience with training and coaching in a performance-based environment

Salary: $63,000 - $68,000/yr

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package, including healthcare, dental, and personal/vacation time

Travel: 50% travel within the region