Distribution Admin Manager

How you'll help us achieve it

We’re looking for a Distribution Administration Manager who’s resourceful and excited about getting things done. You'll be responsible for performing administrative functions for our Distribution team as we rapidly scale our business in the Democratic Republic of the Congo. Please note that the term Distribution refers to User Acquisition.

In this role, you'll;

Support the user growth office and distribution teams from our office

Support user growth leads to ensure distributors are recruited and managed as per internal policy and procedures

Be responsible for requesting, dispatching, and tracking usage of distribution-related supplies

Be an administrative focal contact point for Interim firms, Wave and distributors for user growth.

Develop and maintain performance monitoring dashboards to track key distribution metrics and support data-driven decision-making.

Produce weekly and monthly reports.

Identify inconsistencies in operational data.

Possible tasks might include:

Activating and deactivating distributors

Verifying distributors attendance

Sharing the performance of distributors on a regular basis with their supervisors

Calculating distributors due bonuses and preparing payment files on time

Be the main point of contact with our interim firm partners who employ our hundreds of distributors

Ensure distributors have up-to-date contracts and that they are paid on time

Follow up on our interim firm partners’ invoices and bulk payment recharges

Troubleshooting any technical issue distributors may face

Helping with recruitment and training arrangements for distributors when needed

Organize alignment’ sessions with the different teams working closely with the distribution

Help the distribution teams follow up actions in order of priority by consolidating key information

Assisting distributors with access to all relevant platforms (slack, WhatsApp groups, etc.)

Liaising with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and their use.

Tracking client issues during distribution and making outbound calls to new sign-ups to collect data

Providing basic training on distribution admin-related issues to the field teams

Any other duties may be assigned

Key details

Location: You'll work from our office in Kinshasa and may travel to field locations.

Contract Type: Permanent.

Our salaries are competitive and calculated using a transparent formula.

We pay 100% of your health care insurance premium cost for yourself and your dependents.

We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.

We help you live your fullest life now- we subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space

Requirements

3+ years of experience in administrative operations such as payroll, performance, or training in a fast-growing environment.

Proficient in French and a local language with English being a plus

Completed university degree

Experience in an administration position or an HR/payroll position

Be a good note-taker

Strong computer skills, especially with spreadsheets, and experience using Google Maps

Excellent organizational skills and communication skills

Experience leading networks of salespeople, agents or retail networks in a back-office administrative position is an added advantage

Experience running payroll for 20+ people and having a strong understanding of the DRC labour laws is also an added advantage.

You might be a good fit if you

Are exceptionally organized, able to follow through on tasks independently, and able to manage priorities effectively

Are very flexible and mission driven

Are detail-oriented and seek to achieve excellence in everything you do

Are a clear and proactive communicator, both on written and verbal forms

Are a self-starter and proactive about achieving ambitious targets

Always seek to improve yourself through honest self-reflection

Demonstrate tenacity and a willingness to go the distance to get so