User Growth Regional Lead

How you'll help us achieve it

We’re looking for a Growth Regional Lead who is resourceful, data-driven, and excited about getting things done. You'll be responsible for managing product roll-outs and supervising user growth activities throughout our field locations as we rapidly scale our business in the Democratic Republic of the Congo (DRC).

In this role you’ll;

Manage a team of supervisors who in turn, manage field-based promoters

Identify and find solutions to critical blockers for user growth and maintain active usage of our financial  products in assigned areas

Hire, train and manage distribution team members and build systems to rapidly scale distribution as needed

Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on a strategy based on growing our customer base day after day within an assigned region of the DRC.

Use data to make decisions on distribution strategies and monitor the performance of the team

Work closely with the agent team to align key objectives and operationalize strategies

Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience

Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details

Location: You'll work from our office in Kinshasa/Bandundu and may travel to field locations.

Contract Type: Permanent.

Our salaries are competitive and calculated using a transparent formula.

We pay 100% of your health care insurance premium cost for yourself and your dependents.

We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.

We help you live your fullest life now- we subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space

Requirements

Proficiency in French is required, with English being a plus as this role involves interacting with non-French-speaking stakeholders. Knowledge of local Congolese languages (Lingala, Kikongo, etc.) is a significant plus.

At least 3 years of relevant work experience specifically managing field teams or user acquisition teams based in the field.

At least 1 year’s experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution.

At least 1 year’s experience managing large teams (50+ people).

Prior launch/expansion experience is desirable.

You might be a good fit if you:

Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.

Communicate effectively and often, both in writing and in person, to the point of overcommunication.

Are detail-oriented and seek to achieve excellence in everything you do.

Are a self-starter and proactive about achieving ambitious targets.

Enjoy owning projects - you're autonomous yet know when to escalate problems.

Willing to go the distance to get something done.

Adjust quickly to changing priorities and conditions.

Are tech-savvy: comfortable navigating Excel and onboarding to new tools.

Have a teamwork spirit.