Customer Support Representative

How you'll help us achieve it

Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service?  We’re looking for a Customer Support Representative based in Conakry to join our global team and help us deliver the best possible experience to our customers.

In this role, you'll:

Serve as the primary point of contact for customers, providing them with world-class service and support.

Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.

Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.

Maintain up-to-date knowledge of Wave products.

Use active listening to understand customer needs and provide solutions that address them.

Participate in team meetings and contribute to continuous improvement initiatives.

Key details

Location: Conakry.

Contract Type: CDD, 6 months.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.

We help you live your fullest life now! We subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

Fluency in French, Fulani, Malinké and Soussou.

2 years of experience in a comparable position (Call center, Customer Service).

Being able to work with flexible schedules.

You might be a good fit if you

Demonstrate tenacity and a willingness to go the distance to get something done.

Have a strong sense of responsibility and an excellent ability to take initiative.

Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

Are excessively detail-oriented and seek to achieve excellence in everything you do.

Are client-oriented and have strong interpersonal skills.

Are a diplomatic speaker.

Have a teamwork spirit.

Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.