Customer Support coordinator

About the role

Casablanca, Morocco (on-site)

Nuitée is hiring a Customer Support Coordinator to own the day-to-day booking and guest-related operational work for our Global Chains portfolio (think Hilton and other global hotel groups).

This is a new role, created as Global Chains scales. Right now, one person carries both the strategic account relationship and all the day-to-day case work behind it — bookings, cancellations, rate issues, guest requests. We're splitting that so each side gets real focus: you'd own the operational and customer-facing work end-to-end, partnering closely with our Operations and Customer Service teams to keep things moving fast.

What makes it interesting for you:

You own an entire piece of the Global Chains operation from day one; every case you resolve directly protects revenue and the relationship with major global chains

You work daily with Operations, Customer Service and other internal teams, building a broad view of how bookings, cancellations and guest issues actually get resolved

You get in early on a function that's expected to grow; as the Global Chains portfolio expands, there's a real path into bigger roles, potentially owning specific chains

The kind of problems you'll work on:

A guest has a booking issue with one of our global chain properties — who do you need to loop in, and how fast can you get it resolved?

A cancellation needs handling — what's the right process, and who else needs to know?

How do you keep response times tight when cases come in from hotels across many different markets, not just one region?

This role fits someone who:

Has a background in hospitality or the travel industry

Is comfortable handling booking and guest-related issues directly: cancellations, rate discrepancies, rate violations, day-to-day guest concerns

Can coordinate across multiple internal teams (Operations, Customer Service, and others) to get issues resolved

Is organised and can manage a steady flow of cases without letting things slip

Is comfortable being customer and guest-facing, representing Nuitée well in those interactions

Can adapt quickly and is comfortable figuring things out as processes evolve along the way

This is an entry-to-junior level position: hospitality/travel background and the ability to pick things up fast matter more than years of experience.

If this sounds like you, we'd love to hear from you! Apply with your LinkedIn profile or CV. You'll start with a chat with our Talent team, then meet the Global Chains hiring team.