Customer Experience Specialist - French Bilingual
THE ROLE
French Bilingual Customer Experience Specialist
Be the heartbeat of Quince! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
Responsibilities
Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
Resolve issues with empathy, turning challenges into positive experiences.
Navigate tools efficiently while keeping the human touch.
Share insights and recurring patterns to help improve the experience.
Become a product expert to guide customers authentically.
What You Bring
Digital Intelligence: Comfortable adopting new tools to enhance service.
Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
Ownership: Takes full responsibility for outcomes and anticipates customer needs.
Adaptability: Thrives amid change while maintaining calm and consistency.
Growth Opportunities
Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management
Why You’ll Love Working Here
Impactful work shaping customer loyalty
Culture of ownership and autonomy
Continuous growth in a fast-paced, luxury-brand environment
Beautiful products, transparent pricing, and happy customers
Compensation & Benefits
$26 CAD per hour with tenure based increases
Up to $1,300 CAD month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
Referral bonuses of up to $1,000.
Qualifications
High School diploma or GED
Bilingual in French and English - both written and spoken
Minimum 2 years of customer service experience
Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
Schedule options for this position is as follows:
9am - 6pm EST on Sun, Mon, Thurs, Fri, Sat
9am - 6pm EST on Sun, Mon, Tues, Fri, Sat
9am - 6pm EST on Sun, Mon, Tues, Wed, Thurs
9am - 6pm EST on Tues, Wed, Thurs, Fri, Sat
Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site five (5) days per week; candidates beyond 50 km are eligible for remote work.
This posting is for an existing vacancy.