Customer Experience Specialist - French Bilingual
THE ROLE
Customer Experience - French Speaking
Join Quince as a founding member of our French Customer Experience team! As a Customer Experience Specialist you will deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
This is a hybrid position based in Barcelona, Spain with the ability to work 4 days in-office as business needs require.
Responsibilities
Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
Resolve issues with empathy, turning challenges into positive experiences.
Navigate tools efficiently while keeping the human touch.
Share insights and recurring patterns to help improve the experience.
Become a product expert to guide customers authentically.
What You Bring
Digital Intelligence: Comfortable adopting new tools to enhance service.
Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
Ownership: Takes full responsibility for outcomes and anticipates customer needs.
Adaptability: Thrives amid change while maintaining calm and consistency.
Growth Opportunities
Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management
Why You’ll Love Working Here
Impactful work shaping customer loyalty
Culture of ownership and autonomy
Continuous growth in a fast-paced premium e-commerce-brand environment
Beautiful products, transparent pricing, and happy customers
Compensation & Benefits
3-week paid training and onboarding
Set schedule with guaranteed hours
Qualifications
Required:
Bilingual in French and English, with the ability to service customers both verbally and written.
Minimum 2 years of customer service experience
Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)